Table of Contents
1. Introduction
DataVault Academy ("we", "our", or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and handle your personal information when you use our website, services, and products.
Please read this Privacy Policy carefully to understand our practices regarding your personal data and how we will treat it. By accessing or using our services, you acknowledge that you have read and understand this Privacy Policy.
2. Information We Collect
We collect several types of information from and about users of our website and services, including:
2.1 Personal Information
Personal information refers to any information that identifies you or makes you identifiable. We may collect the following categories of personal information:
- Name
- Email address
- Phone number
- Educational and professional background
- Payment information (processed securely through our payment processors)
- Course progress and performance data
- Profile information (such as profile pictures, biographies)
2.2 Usage Data
We automatically collect certain information about how you access and use our website and services. This includes:
- IP address
- Browser type and version
- Operating system
- Device information
- Pages visited and time spent on those pages
- Time and date of your visit
- Referring website
- Features used and activities conducted on our platform
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities and to track and analyze usage. Please refer to our Cookie Policy for more information about how we use these technologies.
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Providing and Improving Our Services
- Delivering educational content and services
- Processing transactions and managing your account
- Tracking your progress and performance in courses
- Improving our website, courses, and services
- Providing customer support
- Authenticating your identity
3.2 Communication
- Sending administrative emails (such as confirmation emails, technical notices, updates)
- Providing information about our products, services, and events
- Responding to your comments, questions, and requests
- Sending marketing communications (with your consent where required by law)
3.3 Research and Analytics
- Analyzing usage patterns and trends
- Conducting research and surveys to improve our services
- Developing new products, services, and features
- Generating statistical data about our users and their preferences
3.4 Legal and Security Purposes
- Protecting the security and integrity of our platform
- Detecting and preventing fraud, unauthorized access, and other harmful activity
- Enforcing our terms of service and other legal rights
- Complying with applicable laws, regulations, and legal processes
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Cloud hosting and storage providers
- Payment processors
- Customer support tools
- Communication platforms
- Analytics providers
- Security and fraud prevention services
These service providers are obligated to use your personal information only as necessary to provide these services to us and are contractually required to maintain the confidentiality and security of your information.
4.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information to:
- Enforce our terms and conditions
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with our services
- Protect the personal safety of users of our services or the public
4.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider:
- The amount, nature, and sensitivity of the personal data
- The potential risk of harm from unauthorized use or disclosure of your personal data
- The purposes for which we process your personal data
- Whether we can achieve those purposes through other means
- The applicable legal requirements
When we no longer need to process your personal information for the purposes outlined in this Privacy Policy, we will delete or anonymize your information, or if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
6. Data Security
We have implemented appropriate technical and organizational measures to protect the personal information we collect and process about you. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. However, please be aware that no method of transmitting or storing data is completely secure and we cannot guarantee the absolute security of your information.
Our Security Measures
- Encryption of sensitive data
- Secure socket layer (SSL) technology
- Regular security assessments
- Access controls and authentication mechanisms
- Regular backups
- Employee training on data security
7. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
- Access: You have the right to request information about the personal data we hold about you and to obtain a copy of that data.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information about you.
- Erasure: You have the right to request that we delete your personal information in certain circumstances.
- Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
- Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
- Withdraw Consent: Where we process your personal information based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us through our website contact form. We will respond to your request within a reasonable timeframe and in accordance with applicable data protection laws.
8. International Data Transfers
Our services are primarily operated and managed on servers located in the Philippines. If you are accessing our services from outside the Philippines, please be aware that your information may be transferred to, stored, and processed in the Philippines and other countries where our service providers are located.
By using our services or providing us with any information, you consent to the transfer, processing, and storage of your information in countries outside your country of residence, where data protection standards may be different.
We take steps to ensure that your personal information receives an adequate level of protection in the jurisdictions in which we process it, including through appropriate data transfer agreements and mechanisms, such as the Standard Contractual Clauses approved by the European Commission.
9. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete such information as soon as possible. If you believe that a child under 16 may have provided us with personal information, please contact us.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in response to changing legal, technical, or business developments. When we update our Privacy Policy, we will take appropriate measures to inform you, consistent with the significance of the changes we make. We will obtain your consent to any material Privacy Policy changes if and where this is required by applicable data protection laws.
You can see when this Privacy Policy was last updated by checking the "Last updated" date displayed at the top of this Privacy Policy.